AI & UX
Plain-language notes on product design, design engineering and AI product UX, from the studio.
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Approval steps and undo in agentic interfaces
When software acts for the user, mistakes cost more. Which actions need approval, how previews work, and how to design undo and a readable activity log.
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AI loading, streaming and error states that keep users calm
Waiting on a model is slow and uneven. How to design streaming, progress, partial answers, timeouts and wrong answers, with copy for each state.
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Showing sources and citations in AI answers
Users trust answers they can check. How to design inline citations, source panels, links to the exact passage, and the case where there is no source.
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Prompt box design: patterns for AI products
The input box sets the tone for an AI product. Patterns for example prompts, context chips, attachments, controls, keyboard and mobile use.
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AI product design: what changes when the output is not fixed
AI features can return a different answer every time. Here are the extra states to design, how to set expectations, and what to hand your engineers.
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